While running our business with passion, we are targeting the highest standards of integrity. We want to be an outperformer, driving excellent business results, while looking after the interests of our customers and other stakeholders. Compromising is not an option when it comes to operating in a responsible manner, to protect our impeccable reputation. Ethics and integrity form the basis of how we run our business. This is demonstrated by the importance we attach to our Code of Conduct and the annual training for all our employees how to deal with business dilemmas. We expect our business partners to adhere to the exact same standards.
We firmly believe in maintaining sustainable retail destinations that form the heart of local communities and deliver a positive contribution to the environmental, social, cultural and economic prosperity of those communities. Multi’s corporate sustainability policy is embedded in every single aspect of our daily shopping centre operations. We operate according to ISO 14001 and we take sustainability to the next level with our ongoing and ambitious international programme for waste minimisation, and the reduction of energy and water consumption and CO2 emissions.
To comply with international and national legislation and reduce our environmental footprint, we aim to reduce our energy intensity and associated carbon emissions by 20% between 2015 and 2025.
We will shortly implement an Environmental Management System for our entire managed portfolio, which will help us to manage our environmental impact on a structural level and serve to educate our employees about how to operate efficiently.
Ensuring that both the local teams and the properties we manage are well equipped to address any future event, we will update our crisis management plan for every property and provide training for all relevant employees by 2020.
UNDERSTANDING & SERVING OUR CLIENTS
As we aim to better understand the (future)needs of our clients, we will develop and roll out uniform tools to both monitor and improve customer experience and the effectiveness of our operations.
To better connect to residents and become the central point of local communities, we will organise a minimum of one community event at every shopping centre within a specific time period.
We endeavour to stimulate a competitive atmosphere at Multi and provide the best for our clients, which is why we plan to roll out awards for ‘best community event’,‘ best lease deal’ and ‘best innovation’.
TRUSTED & COMMITTED RETAIL EXPERTS
In the interest of serving our clients more effectively and increasing the knowledge of our local experts, we organise annual events for shopping centre managers to exchange experiences and ideas across Europe and Turkey.
To ensure suppliers working with Multi embrace the same level of quality and standards as we do, we pledge to include responsible procurement processes in all major tenders.
100% of Multi employees receive compliance training each year, which ensures that our employees understand what we expect from them and act in the most ethical way possible.