Our services & CLIENTS
‘WE SIMPLY WANT TO BE THE BEST RETAIL MANAGEMENT SERVICE PLATFORM IN EUROPE’
Offering a complete
spectrum of services
We are passionate about building value, whether we are helping you to develop an innovative reuse of your shopping centre or shape the vision for your development.
Mixed-use | The way to go
Providing an outstanding customer experience is the main goal for everything we do. We know how a well-planned mixed-use development adds vitality to the community, increases footfall and unlocks greater value for your asset.
Our in-house design studio for master planning, architecture and interior design has over three decades of experience in finding and realising creative and visionary solutions. We stand next to you to develop or repurpose your shopping centre, adding new functionalities that could be residential, co-living, offices, co-working, hotel, or community services (medical, dental, logistics services, etc.).
Multi is the asset manager of a shopping centre portfolio spanning across Europe, that has consistently delivered a strong performance over the years. We have an excellent track record as a reliable partner in managing the assets of our institutional clients. Multi’s asset management business uses an interdisciplinary approach to optimise assets and their performance.
This helps us to create sustainable value and promote the long-term success of real estate investments.
Our experts and local asset core teams have local knowledge and apply asset-specific solutions to the management of tenant relations, cost optimisation and financial or technical engineering. These teams are dedicated to solving complex problems and finding the right solutions for our clients, while using the Multi Pan-European service platform.
We monitor the performance of our projects on a daily basis, maintain investor relations and provide our clients with pro-active acquisition and sales support. We take a highly active approach to (re)positioning assets to create sustainable growth and enhance asset value.
Harold van Riel
Director Asset Management
The daily management of shopping centres is a vital instrument in increasing quality and investment value. Multi has been a pioneer in shopping centre operations for almost 30 years and has set up a refined shopping centre operation structure right across Europe. We strive to include all relevant services that will enhance the overall customer experience and achieve our cost targets for individual shopping centres.
Our mall management teams are locally based and know the regional culture. Their aim is to go the extra mile and to make the customer journey an unforgettable and pleasant experience, so visitors like to stay longer and come back. Again, and again.
Multi manages tenant relations and maximises leasing opportunities. We take care of the overall operation and marketing of the property, from positioning to building engineering services, and the design and management of refurbishments and extensions. We make sure that the space in the shopping centre is put to optimum use and that resources are used responsibly. We can measure performance indicators such as energy and water consumption or footfall on a daily or even an hourly basis. We apply global best practices and use the latest technological tools.
Redevelopment & Refurbishment
Retail environments need to evolve and renew during their lifecycle if they want to remain relevant and attractive and continue to exceed the changing expectations of both shoppers and retailers. Our in-house architects studio TTDesign has over 35 years of experience with master-planning, architecture, urban and interior design. We believe in interdisciplinary collaboration involving asset management, research, leasing, and shopping centre operational teams to deliver effective and sustainable designs.
We transform first generation projects into third or fourth generation shopping centres, adapting them to constantly evolving market conditions and retail trends. This includes tenant relocation, the addition of new retail space, upgrading of common areas, improved seating and rest areas, the optimisation of routing and shopper flow, visitor navigation tools, and entrance redesign. Our architects at TTDesign use their fundamental knowledge of shopping centre functionality to enhance the retail environments in Multi’s portfolio.
Head of TTDesign
Customer expectations continue to evolve as retailers embrace new omni channel interfaces and new competition that is elevating standards. Remaining well connected, informed and pro-active regarding customer and retailer trends across the markets are the keys to continued success. Multi leverages its pan-European knowledge and portfolio with strong local leasing expertise. We deliver customised retail offers for every shopping center to drive traffic and sales and consequently investor value.
Multi has close partnerships with all of the key retailers across Europe and over 6,000 tenants. We have strategic, regularly updated, meetings with the top retailers’ key decision makers meaning that we are always up-to-date with their constantly evolving needs and can plan accordingly.